Loughborough Practice awarded Practice of the Month by FPM

We are thrilled that one of our long standing customers has been awarded the First Practice Management award for ‘Practice of the Month’. Congratulations to everyone for all of your continued hard work, both here and nationwide during this difficult period.

May 19th 2020 - World Family Doctor Day - Thank you for being there for us...

We’d like to Recognise World Family Doctor Day in support of all the hard working Practices, Hospitals, Care Homes and Key Workers who provide essential care, which is appreciated as much as ever during the current pandemic.

As Providers of Specialist Telecoms Solutions for General Practices, our support to General Practice continues round the clock, with access to our 24 x 7 x 365 dedicated support desk.

We provide the technology – if you require support in any areas such as IP telephony, remote workers, video conferencing and more as an existing customer or new customer please contact us by

Email: info@rpmsols.co.uk

Call: 0333 6006 999

We can rapidly setup your Doctors and staff to enable them to work remotely, ensuring you stay connected, anytime, anywhere!


NEWS FLASH: Regarding BBC News Update

Coronavirus Messaging for Patients

RPM assisting nationwide…

with urgent signpost messaging for patients of practices needing to close due to suspected cases of COVID-19.

Latest news from BBC News:

Buxton Medical Practice has closed and its answerphone message currently says: “We have a confirmed case of the coronavirus.

“We are liaising with Public Health England and the CCG to ensure all appropriate actions are taken. Please do not come to the practice.”

RPM continue to assist practices across the country with adding such messages as and when required along with regular updates to patient messaging as they call in to practices.

Please contact RPM should you wish to add or update your messaging: Tel: 0333 6006 999 or email support@rpmsols.co.uk.

Introducing Next-Gen Video Conferencing & Video Triage

RPM focus on meeting the needs of an evolving and demanding healthcare environment for all of our communications healthcare customers within General Practice nationwide. We are delighted to announce that a comprehensive Video Conferencing platform is now part of our extensive portfolio of tailored services, aimed at providing an end-to-end communications solution for you, your Practice and your patients.

How can your Practice make the most from Video Triage & Consultation?

  • Offer video service as an alternative choice to contact the Practice GP or wider GP team
  • Patients can select a GP via the Practice website dashboard
  • Check GP availability and schedule appointments
  • Can be used for routine follow-up advice or results e.g. blood test results with a nurse or any alternative to the GP if required
  • Extend surgery hours by utilising this service out-of-hours
  • You can offer live consultations over dektop, tablet and mobile
  • Store and record your videos securely

Please contact your RPM Healthcare team for further information, demostration and consultation for pricing and your bespoke online Video Consulation Platform configuration ideas.

Time to Make the Change?

Coronavirus Awareness for Inbound Patient Calls

You will be aware that the World Health Organisation is currently monitoring an outbreak of a resipratory illness caused by a new coronavirus first identified in Wuhan, Hubei Province, China. This is seeing an effect on the Practices and CCGs we support in the UK who are receiving many more patient calls relating to the outbreak.

To help provide your patients with immediate advice relating to the symptoms of the illness and the best points of contact, RPM can assist existing customers by uploading a bespoke message for all inbound patient calls.

Please contact our support desk if you would like to upload a recorded notification and signposting message to your system. You can reach us on 0333 6006 999 or via support@rpmsols.co.uk.

Time to Make the Change?

ISDN is being switched off and RPM is here to help

ISDNs days are numbered, with BT having announced that from 2020, ISDN networks will not be purchasable.

Now is the time for forward-thinkers to prioritise their migration to alternative technology to ensure you’re not left behind. Currently technology is now faster, smarter and more agile since the initial days of ISDN and PSTN circuits.

RPM will assist you to understand this technology and what the best options are for your requirements. All of which will ultimately enhance your connectivity and reduce those current costs for you.

Call us on 0333 6006999 or e-mail us on info@rpmsols.co.uk for free advise & consultations.

RPM are a registered G-Cloud Supplier

RPM Solutions are delighted to announce we are now a supplier on the Crown Commercial Services (CCS) G-Cloud framework. G-Cloud is an ongoing government run project for virtual server hosting and disaster recovery as a service (DRaaS) for public sector customers.

What is G-Cloud? Put simply, G-Cloud gives central government, local councils, NHS Trusts and other public sector bodies a way to purchase cloud-based services such as web hosting from a single, central website.

All services RPM provide are under the G-Cloud framework.

Please click on the following link for services from RPM Business Communications Ltd within this framework.

Click here to go to the marketplace.

Congratulations to James on completing the Norwich 10K

Records tumbled at the fourth Run Norwich, as thousands took to the city centre’s streets for the Community Sports Foundation’s (CSF) annual 10-kilometre race.

A record 5,509 runners completed the race.

Tens of thousands of enthusiastic supporters lined the city centre course and, as well as the 450+ volunteers, live music and cheer zones, they helped create a special atmosphere for the runners to race in.

As you’re aware, RPM’s very own James Lupson undertook this challenge in Aid of the MS trust. Not only completed the course but managing to do so in 1 hour 8 minutes and 35 seconds! An unbelievable achievement during one of the hottest weekends of the year.

James has reached his personal target of £200 for the MS Trust. However if you’d still like to donate to this incredible cause please follow the link below. All donations do make a difference to people living with MS and their families. 

James would like to thank all those who’ve given donations to the MS Trust and for those who supported him on Sunday. He aim’s to undertake the challenge again next year, but this time complete the course in under an hour.

RUN Norwich 2018

Since 2015 Norwich has held it’s annual 10K run through the city of Norwich and this year RPM’s Operation Co-ordinator, James Lupson, will be be running this in aid of his chosen charity the MS Trust. The MS Trust ensures people with multiple sclerosis have the specialist care and information they need to make their lives as normal as possible.


This is James first ever 10K and he is aiming to complete this race in under an hour. Which if he does will be an incredible achievement.


If you would like to show your support please feel free to follow the link and help James reach his personal target. As they always say no matter how big or small the donation is, it WILL make  a BIG difference to people living with MS and their families. 


From everyone at RPM we wish James the best of luck and look forward to seeing him cross the finish line!


NHS England: Celebrating 70 Years of the NHS

The National Health Service is turning 70 today – 5 July 2018.

It’s the perfect opportunity to celebrate the achievements of one of the nation’s most loved institutions and to appreciate the vital role the service plays in our lives.

It also gives us the chance to recognise and thank the extraordinary NHS staff who are there to guide, support and care for the nation, day in, day out. You can access more information on NHS70 on the official NHS website by clicking this link.

Healthcare Technology Conference 2018 (Manchester)

RPM are looking forward to the Healthcare Technology Conference in Manchester next week (4th July).

It will be a great opportunity to meet with attendees and discuss the evolution of technology and it’s integration within the healthcare sector.

We will be showcasing the RPM HealthPOD along with a number of our other exciting applications specifically designed with patient access to healthcare in mind.

Please do come and say Hi at our stand in the AJ Bell Stadium – we look forward to seeing you there.

HealthPODs and that difficult subject with Patients…Obesity

GPs are telling RPM that not having a point of a reference makes approaching the subject of obesity with patients difficult during consultations, even though both parties are aware that the patient’s weight is the issue.

With a simple and quick pre-consultation measurement these discussions have proven to be more acceptable from the patient’s point of view and therefore made it possible to have conversations about getting on the right track of medical treatments a great deal easier for the GP.

The BBC’s new series “Britain’s Fat Fight With Hugh Fearnley-Whittingstall” discusses obesity, with it being the biggest cause of premature death after smoking in the UK. A key factor in this series is Hugh learning that there are simple and obvious changes which could be made to GPs’ surgeries that could help prevent obesity-related diseases, like putting weighing scales in every GP waiting room and making it mandatory to weigh every patient before they see the doctor. Hugh arranges a trial in Bristol, with dramatic results. Click here to find out more.

With input from practices and GP’s, RPM developed and launched its OnePath Medical HealthPOD late last year which assists Practices to start addressing the subject of obesity from the initial point of consultations by providing patient access to automated reading of weight, height and blood pressure measurement prior to their consultation.

Furthermore, RPM HealthPODs are helping practices to reduce their operating costs and bring further enhancements to your patient access.

If you’d like to know more click here, or please contact us and one of our specialists will be happy to spend time demonstrating all the benefits available to your practice and patients through utilising the RPM HealthPOD.

GDPR and Plans to Strengthen NHS Cyber Security

On the 25th May 2018 there are some important changes happening with how personal data is collected and used for all ‘data controllers’. This affects all businesses within the UK and EU, but has implications for suppliers abroad who have access to the personal information of EU citizens.

In order to prepare for these new regulations, RPM have undertaken a number of workshops and training sessions with its employees, as well as changing our overall privacy policy to include a broader range of processes regarding personal data. Documents and information relating to our privacy policies can be found here on our website.

Recently the Department of Health and Social Care have taken additional steps with regards to information security having invested a further £60 million to address cyber security weaknesses. This will include setting up a new digital security operations centre to prevent, detect and respond to incidents.

These measures are increasingly important in a digital age, and something we at RPM see as a high priority which is incorporated into our everyday activities. To learn more about the funding for NHS cyber security plans feel free to read through this Health Tech Newspaper article.

RPM Launches Latest i2 HealthPOD at Best Practice NEC

The Best Practice event this year was a huge success, and RPM were pleased to mark the occasion with the unveiling of our i2 HealthPOD, the latest product in a long line of HealthPOD development stages.

For those people who we managed to speak with it was a pleasure to demonstrate the capability and functionality that comes with our newest model of the HealthPOD, but also discuss the long-term benefits and financial case. The concept is to help manage the flow of routine appointments and take a number of measurements for patients using one quick and simple to use interface. This information is in turn added against the patient record in the clinical database, removing the requirement for additional GP or nurse input.

Giving back valuable time to practitioners and staff is vital to alleviate the volume of work which they have to do, and we were delighted to meet with a number of those people which this kind of technology is aimed at specifically.

Please feel free to give us a call if you wish to discuss our HealthPOD or other communication services, all developed to help move practices and healthcare professionals into a more efficient and paper-free environment.

RPM's Commitment to Expansion within the South West Region

RPM Solutions are delighted to announce the opening of its South West office following significant growth in the region. The official opening date is 1st June 2017 with many customers already liaising with regional manager Gyles Chaloner regarding their requirements in the local area.

This has been a necessary extension to increase our support to customers in the locality 24 x 7 x 365.

RPM’s Managing Director Jon Richardson says, “It will now be much easier for our team based here to support practices within the south west region whilst also providing confidence to all our existing and new general practice customers within the region.

By being based centrally to the area in Somerset RPM’s new office will allow for rapid response from the engineering and account management teams as well as the sales guys being able to support further growth in the area.”

RPM now supports over 600 practices Nationwide with further expansion plans for yet another office to be opening shortly in the Greater Manchester region.

Every CCG to get £6 per patient to extend GP access from 2019

Formerly labelled ‘The Prime Minister’s Challenge Fund’, guidelines set within the NHS Operational Planning and Contracting Publication released this month outline additional funding which is set to support an upgrade in patient access services.

GP practices are under increasing strain to accommodate a demand for increased opening hours, arising from both a growing patient base and a deficit within clinical recruitment. Practice managers are consistently under pressure to improve efficiency of their services whilst tackling these obstacles, and the announcement of additional funding will come as a welcome relief for those who are challenged to ‘do more with less’. This month’s announcement highlighted that “this will contribute to the overall ambition of investing an extra £2.4bn in general practice services by 2020/21”, a pledge previously made in the GP Forward View.

There are a number of ways in which RPM can assist with improving efficiency within a practice environment, from helping to cut down DNA’s with appointment cancellation lines, inclusive broadband to incorporate a bespoke landing page for your practice as well as options for telephone triage and remote workers.

Most notably, our provision of other bespoke medical technology is aimed at reducing GP workload, with the aim of assisting in long-term preventative care for those who can quickly monitor their vital statistics, often without the need to be seen by a doctor or nurse.

To learn more, please feel free to put a call into our head office on 0333 6006 999 or email to info@rpmsols.co.uk.

RPM Have Moved!

Our dedication to practices and businesses alike has developed to such an extent now it has become increasingly obvious that we have a need for more space and expansion of all aspects of our business to help support our customers.

We are pleased to announce that this resulted in a relocation of our head office in Norfolk, which completed smoothly at the beginning of the month. This is part of a national drive to expand our physical presence between Norwich, Brighton and Bristol, with plans for additional resource across the length and breadth of the UK.

RPM would like to take this opportunity to thank all of our customers for their continued patronage and for sharing our vision for innovation and technological improvements. It is with your help that we can continue to improve and expand our products and services whilst placing additional time and resource on research, development and support.

Please feel free to drop by our head office in Norwich should you find the opportunity to do so, we’d love to welcome you!

Thank you once again and all the very best,

Jon Richardson

Managing Director

Technology Transformation Funding Available to NHS Practices

The ‘Estates and Technology Transformation Fund‘ for Primary Care is an initiative aimed at GP Surgeries, setting out the importance of investment in premises and technology.

Investment in the GP estate is needed, not just to improve existing facilities, but also to increase flexibility and accommodate multi-disciplinary teams. This comes as renewed focus is placed on the range of care accessible by varying demographics, currently monitored closely during CQC inspections. More training facilities and greater use of technology has been highlighted as key to this enhancement in order to provide care at scale and enable a wider range of services for patients.

RPM Solutions can help provide a wealth of technological improvements which fall within this category, such as improved mobile resources, video conferencing, WiFi connectivity and advanced telephony systems.

Click our attached E-shot to learn more, or contact RPM to arrange a free consultation for your practice.

RPM wins two more awards for Healthcare

RPM are proud to announce two of our recent awards: Best for Bespoke Healthcare Communications Software & Best Healthcare Platform “One-Path Medical” – UK

We are extremely proud to have won more awards that recognises the research, development and dedication we have provided to the healthcare sector over the last several years.

Click to read this exciting news!

Microsoft Lync and SIP Connectivity

RPM’s Natalie Campbell explains how our SIP Trunks are fully compliant with Microsoft Lync 2010 & 2013. Offering an availability guarantee, voice channel guarantees, and most importantly voice quality of service.

Click to read the full article.

Non-Geographic Call Service Changes

A number of changes to 050, 08, 09, 116 and 118 numbers are on their way from June 26th 2015, since OFCOM have reviewed the rules governing these non-geographic calls services. RPM can best advise you on how to communicate these changes to your customers.

Click to read this important news!

RPM Solutions, Twice Winners of Communications Provider of the Year

RPM are the only communications company, to date, to be twice winners of the award of ‘Communications Provider of the Year’, in recognition of their ongoing support to Practices Nationwide. RPM’s Managing Director, Jon Richardson, shares his views on why RPM have received such recognition.

Click to read the full article.

GP Paul Hanlon joins RPM

Click below to find out more

GP Paul Hanlon joins RPM Solutions

With ever increasing demands on Primary Healthcare Services across the UK, practices and Medical Centres are increasingly considering the benefit of pooling resource via federations or clusters. Therefore benefiting from the ability to share available resource across a wider net as an alternative to relying on its own staffing capacities. RPM Solutions have launched their Federation of Healthcare Communications solution to help GP’s with these pressures. General Practitioner Paul Hanlon was so impressed with our FHC solution that we are proud to have welcomed him aboard our team.

Click to read this exciting news!