Contact4Business

Transport

A hosted business telephone service designed for transport industries that resides in the cloud rather than in your office.

Cloud-based telecoms for the transport sector.

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Feature Highlights

All these features are included in our system as standard. We’ve highlighted examples of how these could work for you.

Skills based routing

VIP Routing

Email

Call Classifications

Surveys

Unreturned Lost Calls

SMS* (Coming Q3)

As a customer

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I want to speak with an Agent who has the appropriate skills to handle my query efficiently and provide me with the information I require (Skills-based Routing)

$

I am a loyal customer and expect my calls to be handled as such (VIP Routing)

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I would like to receive a text message to confirm my delivery slot (SMS*)

$

If my call is not answered and I hang-up, I would like to receive a call back once an Agent becomes available (Auto Call Back and/or Unreturned Lost Calls reporting

As a Customer Support/Sales Team Member

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I would like to be able to gauge the amount of calls we receive in relation to a certain customer request so we can continually look to improve our CX through obtaining these insights (Call Classifications)

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As a sales agent, I am concerned that a missed call may result in a lost business opportunity (Auto Call Back/Unreturned Lost Calls reporting)

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To assist us in further improving our customer service, we would like to obtain feedback from our customers in relation to the experiences the receive from our Agents (Surveys)

At-a-glance: Contact4Business Features

Call routing features

  • Voice, Email and Webchat
  • Caller Call Back Requests
  • Post-Call Surveys
  • Dynamic/VIP Routing
  • Queue Priority/Caller Priority
  • IVR
  • Omni Blending
  • Call Flow Author GUI

User features

  • Agent Web Portal
  • Last Agent Routing
  • CRM Integration
  • Call Recording – Opt out
  • Agent Scripting
  • User Configurable – Changes
  • Dynamic Abandoned Call Back
  • Outbound CLI Presentation
  • Skills-Based Routing

Supervisor features

  • Real-Time/Historical Reporting
  • Diagnostic Reporting
  • Call Classifications
  • Coach/Monitor/Barge-In
  • Live Agent Status Change

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

Get in touch