Contact4Business

Small business

A hosted business telephone service designed for small businesses that resides in the cloud rather than in your office.

Cloud-based telecoms for small businesses.

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Feature Highlights

All these features are included in our system as standard. We’ve highlighted examples of how these could work for you.

Skills based routing

VIP Routing

Webchat

Email

Campaign Dialler

Surveys

As a customer

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I want my call dealt with by the correct person / team the first time I call in (Skills based routing)

$

When browsing a website, I want to be able to chat to someone to ask questions (Webchat)

$

I don’t want to wait in a call queue (Callback / callback slots)

$

I want a confirmation email of my discussion / order (Dynamic outbound email)

As a small business owner

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I never want to miss a call as this could be a sale (Dynamic abandoned callback)

$

I want feedback on the service that has been given to my customers (CSAT Survey)

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I want to give the customer that spend the most with me the VIP treatment (Queue priority)

$

If I receive an urgent email, I want to route it to the correct person ASAP (Email subject, body and @domain interrogation)

$

I want my team to work directly from our CRM (Native CRM integration into Salesforce, MS Dynamics & Zendesk)

$

I want to know what days and times I should be open to accommodate my customers needs (Inbuilt reporting)

At-a-glance: Contact4Business Features

Call routing features

  • Voice, Email and Webchat
  • Caller Call Back Requests
  • Post-Call Surveys
  • Dynamic/VIP Routing
  • Queue Priority/Caller Priority
  • IVR
  • Omni Blending
  • Call Flow Author GUI

User features

  • Agent Web Portal
  • Last Agent Routing
  • CRM Integration
  • Call Recording – Opt out
  • Agent Scripting
  • User Configurable – Changes
  • Dynamic Abandoned Call Back
  • Outbound CLI Presentation
  • Skills-Based Routing

Supervisor features

  • Real-Time/Historical Reporting
  • Diagnostic Reporting
  • Call Classifications
  • Coach/Monitor/Barge-In
  • Live Agent Status Change

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

Get in touch