Contact4Business

Housing

A hosted business telephone service designed for housing industries  that resides in the cloud rather than in your office.

Cloud-based telecoms for the housing sector.

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Feature Highlights

All these features are included in our system as standard. We’ve highlighted examples of how these could work for you.

Call back slots – ‘Queuebuster’

Vulnerable Tenant Routing

Omnichannel

Call Recording Tagging & Pause/Resume

CRM/Native Integrations

As a customer

$

I’m a vulnerable tenant and I want my call answered by an Agent as quickly as possible (VIP Routing)

$

If call Queue times are longer than expected, I want to be able to request a call back rather than hold (Call Back Slots)

$

I would like to interact with an Agent using my channel of choice, not just over the phone (Omnichannel)

As a Housing Assoc Agent/Supervisor

$

As a Supervisor I want to decide what call back slots are offered to callers so we can maximise Agent availability for Inbound activity (Call Back Slots)

$

As an Agent I need to pause/resume call recording when I take payments from tenants over the phone (Recording Pause/resume)

$

We use a third party CRM but we would like to record Contact Centre customer interactions against the associated customer record (CRM integrations)

At-a-glance: Contact4Business Features

Call routing features

  • Voice, Email and Webchat
  • Caller Call Back Requests
  • Post-Call Surveys
  • Dynamic/VIP Routing
  • Queue Priority/Caller Priority
  • IVR
  • Omni Blending
  • Call Flow Author GUI

User features

  • Agent Web Portal
  • Last Agent Routing
  • CRM Integration
  • Call Recording – Opt out
  • Agent Scripting
  • User Configurable – Changes
  • Dynamic Abandoned Call Back
  • Outbound CLI Presentation
  • Skills-Based Routing

Supervisor features

  • Real-Time/Historical Reporting
  • Diagnostic Reporting
  • Call Classifications
  • Coach/Monitor/Barge-In
  • Live Agent Status Change

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

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