Contact4Business

Education

A hosted business telephone service designed for the educational industry that resides in the cloud rather than in your office.

Cloud-based telecoms for the education sector.

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Feature Highlights

All these features are included in our system as standard. We’ve highlighted examples of how these could work for you.

Dynamic Auto Callback

Skills-based Routing

VIP Routing

Voice, Web, Email

Browser Based

Scalability 

As a customer

$

I want to speak with an Agent who has the appropriate skills to handle my query efficiently and provide me with the information I require (Skills-based Routing)

$

I want to interact with an Agent using my channel of choice (Voice, Web, Email)

$

I am desperate to secure a University place, so if I hang-up my call due to long call Queue times, I would like to be called back as soon as an Agent becomes available (Dynamic Auto Call back)

As a Receptionist/to assist with University Clearing

$

During University Clearing, I would like to identify a VIP student (ie: overseas student) and make a routing decision when we identify such a call (VIP Routing)

$

We need a CCaaS platform that is able to support high call volumes during University Clearing (Scalability)

$

We need to scale-up/scale-down Agent availability during busy periods and we therefore need to allow Agents to work from any location (Browser Based

At-a-glance: Contact4Business Features

Call routing features

  • Voice, Email and Webchat
  • Caller Call Back Requests
  • Post-Call Surveys
  • Dynamic/VIP Routing
  • Queue Priority/Caller Priority
  • IVR
  • Omni Blending
  • Call Flow Author GUI

User features

  • Agent Web Portal
  • Last Agent Routing
  • CRM Integration
  • Call Recording – Opt out
  • Agent Scripting
  • User Configurable – Changes
  • Dynamic Abandoned Call Back
  • Outbound CLI Presentation
  • Skills-Based Routing

Supervisor features

  • Real-Time/Historical Reporting
  • Diagnostic Reporting
  • Call Classifications
  • Coach/Monitor/Barge-In
  • Live Agent Status Change

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

Get in touch