Contact4Business

Automotive Industry

A hosted business telephone service designed for the automotive industry that resides in the cloud rather than in your office.

Cloud-based telecoms for the automotive industry.

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Feature Highlights

All these features are included in our system as standard. We’ve highlighted examples of how these could work for you.

Dynamic Auto Callback

Scheduled Callback

VIP Routing

Campaign Dialler

Call Classifications

Webchat

Email

CRM

As a customer

$

I want my call dealt with by the correct person / team the first time I call in (Skills based routing)

$

I want my call dealt with by the correct person / team the first time I call in (Skills based routing)

$

I want a reminder call to book in my service (Scheduled callback)

$

I want my local garage to know my interaction history with them (inbuilt CRM)

As an Automotive Dealership

$

I want to know why people are calling in and be able to report on those reasons (Call classification)

$

I want to give my highest spending customer the VIP treatment and bump the queues (VIP routing)

$

If the business misses a call, I want a way to know and call them back (Dynamic Auto Callback)

$

I want to be able to set up automated reminders about services (Scheduled Callback)

$

I want to be able to report on the days activity and potential missed calls (Inbuilt)

At-a-glance: Contact4Business Features

Call routing features

  • Voice, Email and Webchat
  • Caller Call Back Requests
  • Post-Call Surveys
  • Dynamic/VIP Routing
  • Queue Priority/Caller Priority
  • IVR
  • Omni Blending
  • Call Flow Author GUI

User features

  • Agent Web Portal
  • Last Agent Routing
  • CRM Integration
  • Call Recording – Opt out
  • Agent Scripting
  • User Configurable – Changes
  • Dynamic Abandoned Call Back
  • Outbound CLI Presentation
  • Skills-Based Routing

Supervisor features

  • Real-Time/Historical Reporting
  • Diagnostic Reporting
  • Call Classifications
  • Coach/Monitor/Barge-In
  • Live Agent Status Change

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

Get in touch