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  • BREAKING NEWS: June 2023 - RPM has been recognised and awarded a prestigious listing on the Advanced Cloud Telephony 'Better Purchasing framework' NHSE - Find out more

When every call matters

Introducing
Patient contact:

A versatile and flexible telecoms system for healthcare practices across the UK.

Patient Contact™ Powered by RPM is a telephony solution which has been specially designed to integrate with your Clinical System. Already providing patient access solutions to more than 5.5 million NHS patients across the UK, Patient Contact can bring measurable improvements to your Practice:

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Reduce patient call times by up to 26%

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Save up to 19% of the time doctors spend dialling out to patients

Telecoms for healthcare

Over these last few years and through the experiences of pandemic lockdowns, advances in cloud telephony and the funding available for upgrades has supported many Practices in migrating away from legacy phone systems. This has generated extraordinary opportunities for the essential improvement of patient satisfaction, providing effective tools to Practice administrators and clinicians and saving the Practice money.

 With Patient Contact, you can benefit as a Practice, as a patient and staff of cloud-hosted telephony with interoperability with your clinical systems like EMIS Web, SystmOne and Vision. Just get in touch and we’ll arrange a suitable time to take you through a demonstration of those benefits.

Award-winning communications provider to healthcare customers

Our core focus is to provide a fully consultative approach to meet the needs of an evolving and demanding healthcare environment. With an extensive portfolio and years of experience working with partners in the NHS, we aim to provide an end-to-end communications solution that works for you. We will put the right package in place to help you reduce patient call times by up to 26%.

Our support

RPM offers support in three ways: our dedicated in-house support desk, on-the-road engineers and out-of-hours technicians. Depending on the assistance you need, we are available 24/7/365.

What our clients say

Katie, Reception Manager – Kent

We’re very happy with RPM’s Patient Contact, it was a smooth change over, everyone is very helpful, and we’ve had all our questions answered when needed.

The support team are always quick to answer and just at the end of the phone. The new callback functionality has been well received by our patients!

Katie, Reception Manager – Kent

Paula – Practice Manager- Woolwich

Amazing, that’s the word for it. Every part of our RPM experience has always been amazing.

I’ve never had a complaint about the phone system and anything we’ve ever wanted doing is always done rapidly, with care and attention to detail.

Paula – Practice Manager- Woolwich

Mandy – Practice Manager – Birmingham

RPM are very proactive, I am impressed how ahead of the game and in touch they are with our needs, they sometimes know exactly what we need before we do!

We’ve all been really happy since moving to RPM, REALLY happy, everyone in the practice and across the PCN speaks positively of RPM, no displeasure.

We were pulling our hair out and crying with our previous provider, it was a nightmare, but not anymore! RPM are so responsive, when we ask for something, its done, I sent an email today & got a call back immediately,

RPM really are excellent!

Mandy – Practice Manager – Birmingham

Rebecca – Practice Administrator – Bromley, Greater London

The attentiveness of RPM’s support team is excellent & shows we are in good hands.

We had been given an incorrect ‘Out of Hours’ number to use for our academic half day & when RPM brought this to our attention, we were able to rectify this before any issues arose.

I think RPM possibly saved the afternoon, not just for us, but for all the other practices in the area !

Rebecca – Practice Administrator – Bromley, Greater London

Kerrie – Practice Manager – Belfast NI

I was the first GP Practice in NI to join RPM and have been with them for 3 years now. They made the move from our previous supplier as seemless as possible and ensured that we would have minimal disruption to our new ‘cloud-based’ service.

RPM had a good understanding of our needs as a provider of healthcare and worked with us to adapt the system so that our patients have the best access that we can provide.

Their support is excellent, and the staff are always very helpful. I would highly recommend RPM.

Kerrie – Practice Manager – Belfast NI

Mandy, Practice Manager, Midlands

We are so glad we moved to RPM and have only ever had excellent services from every member of staff we’ve spoken with.

Congratulations to you all there for being awarded your NHS listing as a ‘Preferred Supplier’, …I must say, I’m not surprised, well done.

Mandy, Practice Manager, Midlands

Amanda – Practice Manager – Cornwall Medical Practice

Great to hear about your listing as an NHS preferred supplier of Cloud Telephony,

As Practice Manager I have found the service RPM provides to be extremely timely and efficient.

Amanda, Practice Manager – Cornwall Medical Practice

Practice manager North Wales

We have been really happy with the move to RPM, customer service is excellent and we would recommend.

RPM have been brilliant in producing the Welsh Contractual access standard reports which has been a huge relief as I know many others are really struggling with their providers.

Jane Practice manager North Wales

PM East of England

Good product, my team enjoy using it, some great extra features to help us manage the workload.

PM East of England

Strategic & Business Manager – Southwest

I’ve got to say that I think patient contact is absolutely brilliant. Our reception team in particular absolutely love it. It works best if you are able to have dual screens for all your colleagues who have it as its most useful when that screen is available alongside your clinical system rather than having to minimise it. From a leadership view its really enabled us to really be able to monitor performance and be discover trends of times when phone traffic peaks and allowed us to staff the dept so much better. It also allows us to be reactive when we need to and add more colleagues to the phones if volume of traffic increases for any particular reason. Monitoring performance is so much easier with real tangible data and having the ability for the leads and managers to be able to listen into calls, speak to the colleague without the patient hearing (for training and difficult situations) has been invaluable too and allowing our reception lead to join in a call or even take it over completely has meant the team feel so much more supported. We are also a GP trainer site so for our training partner to be able to use that system with our trainee doctors has also been invaluable from a mentoring perspective. I can honestly say that this system is a bit of game changer and can’t recommend it highly enough

Strategic & Business Manager – Southwest

Our accreditations

Emis web
System one
Crown Commercial Service Supplier
NHS Digital toolkit

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