RPM Support Desk Feedback
Please state your name:
Please state the telephone number or service you reported a fault on (if not applicable please state fault reference you were given)
Who was your fault handler?
Did your fault handler inform you of the lead time?
Did you feel that you received sufficient updates about the progress of your fault?
Was the level of contact you received;
Were you offered a divert (if applicable)?
Once the fault was cleared, did the fault handler explain the issue to you?
How satisfied were you with the level of service that you have received from the Support Desk?
Please feel free to add any further comments
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