Customer Complaints Code

If you have a Complaint

Please telephone your Account Manager on 0333 6006999 or email [email protected]  Our advisors will ask you about your complaint and seek to resolve the problem while you are on the line. If this is impossible, we will agree a course of action with you.

You may also send your complaint in writing to us at: RPM Business Communications Ltd, Customer Support Centre, Wensum Mount Business Park, Norwich, Norfolk, NR6 5AQ.

Or via an e-mail enquiry to [email protected].

During any discussions we will protect the privacy of the information that we hold on you. We may have to ask questions to confirm that we are speaking to the right person and your call may be recording if phoning in.

Taking your Complaint further

If your complaint is not resolved to your satisfaction after this procedure, you can escalate the complaint to our Customer Liaison Co-ordinator, and then ultimately a company Director.

If we cannot resolve the problem, then we will write to you to say so. If you remain unhappy and wish to pursue your complaint further by alternative dispute resolution, you may wish to refer to the Ombudsman Services Alternative Dispute Resolution Scheme which can be found at https://www.ombudsman-services.org/sectors/communications

(Please note that you will find us under our registered name of RPM Business Communications Ltd.)

Corporate defamation

RPM takes corporate defamation extremely seriously. Any suspected corporate defamation occurrences will be dealt with by our legal team. If you would like further information on this please email [email protected].