At-a-glance: Contact4Business Features

Call routing features

Voice, Email and Webchat
Caller Call Back Requests
Post-Call Surveys
Dynamic/VIP Routing
Queue Priority/Caller Priority
IVR
Omni Blending
Call Flow Author GUI

User features

Agent Web Portal
Last Agent Routing
CRM Integration
Call Recording – Opt out
Agent Scripting
User Configurable – Changes
Dynamic Abandoned Call Back
Outbound CLI Presentation
Skills-Based Routing

Supervisor features

Real-Time/Historical Reporting
Diagnostic Reporting
Call Classifications
Coach/Monitor/Barge-In
Live Agent Status Change

Cloud-based telecoms for business 

Contact4Business powered by RPM provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. It allows you to easily manage your environment whilst enabling your employees to maximise their productivity.

With a range of simple to use, powerful features you can easily control, Contact4Business enables seamless flexible working, business continuity, improved security and lower call costs. Contact4Business is suitable for any size of business looking to improve its productivity and image.

Why choose Contact4Business?

Improve productivity

Contact4Business has many features with an emphasis on control and administration through the web that takes the burden away from your IT team. Your employees can manage calls easily and effectively with features such as last number redial, click to dial, automatic call back and more. Colleagues can collaborate, distribute and allocate calls with ease.

Improve your company image

Use the auto attendant feature to provide callers with call routing options to quickly reach the right person, or inform callers of details such as opening hours. Set hold music, call waiting and welcome messages to improve customers’ first impressions of your business.

Features you can easily control

Contact4Business puts you in complete control of your phone system and comes with extensive range of call handling and management features, all operated through an easy-to-use web interface. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.

One number anywhere

Our system integrates your fixed and mobile capability so that you never miss a call. This is particularly helpful for flexible home working and hot-desking. Callers need only dial one number to reach your desk phone and mobile phone simultaneously. Ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.

On demand service with no hidden costs

As Contact4Business is hosted on your behalf, you only pay for what you need on a simple per-seat basis with no major hardware investment.

Lower call costs

Contact4Business offers all the cost benefits of IP telephony including free site-to-site calls and cheaper call rates. If you use Contact4Business together with our mobile services, you benefit from free calls between your fixed and mobile devices.

Number choice

You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number, no matter where you are located.

Business continuity

Unexpected events such as snow, floods, strikes or roadworks won’t disrupt your business. Because Contact4Business sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.

Security and fraud prevention

View calls made, received and missed, block unapproved call types and control access to your phones. Record inbound, outbound or internal calls for compliance, customer service or audit purposes.

Why Choose RPM?

Supporting your company’s business telecoms:

The RPM team are, firstly, here to assist you and your business and are committed to all customers in delivering excellent service with products to meet all your company’s’ requirements for business telecommunications.

For ‘when every call matter’s ‘ RPM’s technical support teams are available for you around the clock, 24x7x365.

Whether you’re a small medium or large business, if you’re in the public sector, private sector or a charity, RPM work with you to understand your specific requirements and bring you the technology needed.

For your ‘peace of mind’ RPM are financially secure and continually achieving business growth to remain competitive, profitable, and responsible, enabling you to have confidence in us as a continued provider of your essential services.

Award-winning communications provider to business customers

Our fully consultative approach means you’ll get an end-to-end communications solution that works for you, whatever your industry. We will put the right package in place to help you reduce customer wait times, efficiently manage calls and improve your company image.

With over 15 years in the industry, 24/7/365 dedicated in-house support and a life-time guarantee on our systems, you’re in safe hands.

What our customers say

Paula, Suffolk Business

RPM’s engineer arrived and completed the installation in record time.

Having an engineer sort out the internet installation made it hassle-free for us! it really was an excellent service, well done RPM.
The connection is very quick, and we have no issues since you took-over, Woohoo!.

Thank you, I will be recommending RPM to others!

Paula @ Suffolk Business
Lookatme1st.com

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