Agile Call Flow = Unlimited Possibilities
The key to managing a flexible and fast-paced environment? Adopt technology which evolves with you and adapts to your business. One-Path is all about ‘future-proofing’ and integrating your communications with everything that you do.
RPM is an award winning communications research and development company. We provide both business and healthcare sectors nationwide with innovative and tailor-made unified communication solutions. These bring together voice, data, video, messaging, mobile and desktop applications.
With a reliable and proven service supported 24 x 7 x 365, a jargon free approach to telephony and your businesses communications requirements, RPM’s One-path has long been the choice of the UK healthcare sector and a proven business enhancement to boost productivity and customer accessibility whilst reducing operational costs.
Agile Call Flow
One-Path empowers your business with tomorrow’s technology today via your own private, secure and convenient web portal. The functions of the One-Path solution can easily be amended by you or your administration staff as and when you require, including call forwarding, redirects and recording features.
Manage not only how and where your calls are routed, but how they are viewed by your teams. Hunt groups can utilise real-time wallboards or desktop clients to view people waiting in your queue, whether you are hitting pre-defined SLAs and screen-pop details of the people calling into you.
We call it agile call flow – call us to find out more.
Future-proofing is only possible if you are utilising the latest products and upgrading your technology as new releases come out. With One-Path, we regularly update IP handsets with the latest software and roll-out new features once they have been road-tested by our team of developers.
What’s more, if your equipment develops a fault (such as a handset or PoE switch), we cover the replacement as part of your rental, so it really is a future-proof fully inclusive service.
In a world of ‘ubiquitous’ data allowances and mobile app integration, now is the time to ensure you have reliable and 24/7 access to the information you need.
RPM provide mobile phone contracts, but more importantly we provide the technology which links your mobiles to the rest of your communications estate.
You can choose to dial out on the business number from your mobile, change call routing instantly via the app or utilise soft clients from a home PC or laptop. The end result is a business which moves with you even when you aren’t there.
Not everything in our portfolio will be right for your business, which is why our business development managers are on-hand to guide you through the ever-changing world or communications and cloud technology.
Our experience has enabled us to meet the 3 core requirements to run a successful business:
- Managing human resource efficiently
- Keeping up with developments in technology
- Controlling upfront and on-going expenditure
Book in a meeting with one of our consultants to discuss the future of your business and what we can do to help.
Converged Voice & Data
Agile Call Flow
Click-to-Dial & Screen-Pop
Statistics & Wallboards
Online Portal Management
Apps & Integration
Fax-to-Email or Email-to-Fax
Mobile SIMs & Hardware
Choice of Networks
Mobile App Control
Present Your Office Number
Route Calls Remotely
Dedicated Support Desk
Local Qualified Support Engineers
Free Swapout of Faulty Hardware
Research & Development Team