News Desk 2017-10-30T17:03:53+00:00
Pictures from the Best Practice Event at the Birmingham NEC 2017

RPM Launches Latest i2 HealthPOD at Best Practice NEC

The Best Practice event this year was a huge success, and RPM were pleased to mark the occasion with the unveiling of our i2 HealthPOD, the latest product in a long line of HealthPOD development stages.

For those people who we managed to speak with it was a pleasure to demonstrate the capability and functionality that comes with our newest model of the HealthPOD, but also discuss the long-term benefits and financial case. The concept is to help manage the flow of routine appointments and take a number of measurements for patients using one quick and simple to use interface. This information is in turn added against the patient record in the clinical database, removing the requirement for additional GP or nurse input.

Giving back valuable time to practitioners and staff is vital to alleviate the volume of work which they have to do, and we were delighted to meet with a number of those people which this kind of technology is aimed at specifically.

Please feel free to give us a call if you wish to discuss our HealthPOD or other communication services, all developed to help move practices and healthcare professionals into a more efficient and paper-free environment.

RPM's new South West Office will provide an additional touch-point to continue assisting customers across the breadth of the country.

Image result for south west map uk

RPM's Commitment to Expansion within the South West Region

RPM Solutions are delighted to announce the opening of its South West office following significant growth in the region. The official opening date is 1st June 2017 with many customers already liaising with regional manager Gyles Chaloner regarding their requirements in the local area.

This has been a necessary extension to increase our support to customers in the locality 24 x 7 x 365.

RPM’s Managing Director Jon Richardson says, “It will now be much easier for our team based here to support practices within the south west region whilst also providing confidence to all our existing and new general practice customers within the region.

By being based centrally to the area in Somerset RPM’s new office will allow for rapid response from the engineering and account management teams as well as the sales guys being able to support further growth in the area.”

RPM now supports over 600 practices Nationwide with further expansion plans for yet another office to be opening shortly in the Greater Manchester region.

All CCGs will be expected to extend GP access on evenings for an extra £6 per patient from April 2019, but weekend opening will 'depend on local demand', NHS England has said.

NHS Operational Planning and Contracting Guidance

Every CCG to get £6 per patient to extend GP access from 2019

Formerly labelled ‘The Prime Minister’s Challenge Fund’, guidelines set within the NHS Operational Planning and Contracting Publication released this month outline additional funding which is set to support an upgrade in patient access services.

GP practices are under increasing strain to accommodate a demand for increased opening hours, arising from both a growing patient base and a deficit within clinical recruitment. Practice managers are consistently under pressure to improve efficiency of their services whilst tackling these obstacles, and the announcement of additional funding will come as a welcome relief for those who are challenged to ‘do more with less’. This month’s announcement highlighted that “this will contribute to the overall ambition of investing an extra £2.4bn in general practice services by 2020/21”, a pledge previously made in the GP Forward View.

There are a number of ways in which RPM can assist with improving efficiency within a practice environment, from helping to cut down DNA’s with appointment cancellation lines, inclusive broadband to incorporate a bespoke landing page for your practice as well as options for telephone triage and remote workers.

Most notably, our provision of other bespoke medical technology is aimed at reducing GP workload, with the aim of assisting in long-term preventative care for those who can quickly monitor their vital statistics, often without the need to be seen by a doctor or nurse.

To learn more, please feel free to put a call into our head office on 0333 6006 999 or email to

RPM Customer Support Centre

Click below to see a few pictures

Office Relocation

RPM Have Moved!

Our dedication to practices and businesses alike has developed to such an extent now it has become increasingly obvious that we have a need for more space and expansion of all aspects of our business to help support our customers.

We are pleased to announce that this resulted in a relocation of our head office in Norfolk, which completed smoothly at the beginning of the month. This is part of a national drive to expand our physical presence between Norwich, Brighton and Bristol, with plans for additional resource across the length and breadth of the UK.

RPM would like to take this opportunity to thank all of our customers for their continued patronage and for sharing our vision for innovation and technological improvements. It is with your help that we can continue to improve and expand our products and services whilst placing additional time and resource on research, development and support.

Please feel free to drop by our head office in Norwich should you find the opportunity to do so, we’d love to welcome you!

Thank you once again and all the very best,

Jon Richardson

Managing Director

NHS ETTF Technology Transformation Funding

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Transformation Fund E-Shot

Technology Transformation Funding Available to NHS Practices

The ‘Estates and Technology Transformation Fund‘ for Primary Care is an initiative aimed at GP Surgeries, setting out the importance of investment in premises and technology.

Investment in the GP estate is needed, not just to improve existing facilities, but also to increase flexibility and accommodate multi-disciplinary teams. This comes as renewed focus is placed on the range of care accessible by varying demographics, currently monitored closely during CQC inspections. More training facilities and greater use of technology has been highlighted as key to this enhancement in order to provide care at scale and enable a wider range of services for patients.

RPM Solutions can help provide a wealth of technological improvements which fall within this category, such as improved mobile resources, video conferencing, WiFi connectivity and advanced telephony systems.

Click our attached E-shot to learn more, or contact RPM to arrange a free consultation for your practice.

RPM wins two more awards for Healthcare

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Tech Innovator Magazine

RPM wins two more awards for Healthcare


RPM are proud to announce two of our recent awards: Best for Bespoke Healthcare Communications Software & Best Healthcare Platform “One-Path Medical” – UK

We are extremely proud to have won more awards that recognises the research, development and dedication we have provided to the healthcare sector over the last several years.

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Fraud Protection Advice

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Fraud Protection

Fraud Protection Advice

RPM’s Jaime Roue explains about Telephone Fraud and some advice about how to prevent it wherever possible.

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Microsoft Lync

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Microsoft Lync

Microsoft Lync and SIP Connectivity

RPM’s Natalie Campbell explains how our SIP Trunks are fully compliant with Microsoft Lync 2010 & 2013. Offering an availability guarantee, voice channel guarantees, and most importantly voice quality of service.

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Non-Geographic Call Service Changes

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NGCS numbers

Non-Geographic Call Service Changes

A number of changes to 050, 08, 09, 116 and 118 numbers are on their way from June 26th 2015, since OFCOM have reviewed the rules governing these non-geographic calls services. RPM can best advise you on how to communicate these changes to your customers.

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Communications Provider of the Year

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Twice MIP Award Winners

RPM Solutions, Twice Winners of Communications Provider of the Year

RPM are the only communications company, to date, to be twice winners of the award of ‘Communications Provider of the Year’, in recognition of their ongoing support to Practices Nationwide. RPM’s Managing Director, Jon Richardson, shares his views on why RPM have received such recognition.

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GP Paul Hanlon joins RPM

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Paul Hanlon Federation One-Path

GP Paul Hanlon joins RPM Solutions

With ever increasing demands on Primary Healthcare Services across the UK, practices and Medical Centres are increasingly considering the benefit of pooling resource via federations or clusters. Therefore benefiting from the ability to share available resource across a wider net as an alternative to relying on its own staffing capacities. RPM Solutions have launched their Federation of Healthcare Communications solution to help GP’s with these pressures. General Practitioner Paul Hanlon was so impressed with our FHC solution that we are proud to have welcomed him aboard our team.

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