product development and marketing assistant

As a leading research and development company within the communications sector, it is important for us to stay ahead of the curve and keep our customers informed about our range of projects and products. This new and exciting role within the business will be driven by a motivated and charismatic individual who is keen to develop and enhance our range of services whilst bridging the gap between our suppliers and customers. This role is based out of the RPM Customer Support Centre in Norwich.

Role includes:

  • Scoping additions to existing product portfolio
  • Striking relationships with providers to ensure appropriate agreements, pricing and support for new products
  • Liaising with all departments to ensure new product integration is managed
  • Working with the sales teams to ensure knowledge transfer
  • Creating appropriate documentation and collateral
  • Provide a weekly road-map to senior management regarding new product launch’s
  • Manage social media on behalf of the business
  • Manage the RPM web-site
  • Create e-shots as and when required
  • General product development and marketing initiatives as agreed by Directors

Skills required:

  • Ability to outline key strategies and models for improvement
  • Understand the necessity to learn about a broad range of products and services, as well as the market sector
  • Strong communications skills across each area of the business
  • Creativity and experience with the use of graphical editing software

This is a new role within RPM offering a career spanning many areas of the business, responsible for exploring new areas for development whilst maintaining strong and effective communication across our existing customer base.

tech support desk co-ordinator

RPM are developing in to its next phase of planned growth, and we are now seeking a dedicated technical support desk co-ordinator to join our incredible operations team based out of the RPM Customer Support Centre in Norwich:

Role includes:

  • Ultimately to take tickets raised and complete to fix
  • Responsible for smooth running of Tech Support Desk
  • Raise and complete tickets in a timely manner in line with SLAs
  • Manage resource and self to ensure faults rectified according to SLAs
  • Provide Management team with weekly reports
  • Ensure tickets are kept to a minimum at all times
  • General tech support as/when required
  • Reporting to Tech Support and Installations Manager

Skills required:

  • Excellent time management and prioritisation abilities
  • Good understanding of telecoms systems and IT infrastructure
  • Problem solving abilities and strong communication skills
  • Strong customer relationship and customer service background

This is a key role with RPM and offers a real opportunity for growth of our operations and support department.